Services
What I do
Here are some of the ways I work with companies and the teams inside them, especially small and medium-sized ones. Whatever’s stuck, bring it to me.
| Offering | What you get |
|---|---|
| Organisation & Process Design | I design or rebuild how work flows and who owns what, so your teams deliver faster for your customers. |
| Fractional Head of Operations | I step in as a senior operations leader, taking ownership of keeping the business running and improving it as we go. |
| Project Leadership | I lead important, complex projects, such as product launches, digital roll-outs or post-merger integrations, from start to finish. |
| Planning & Governance | I bring your teams together to prioritise your portfolio of initiatives, line up people and resources, and steer it all through to completion. |
| Leadership Advisory | I untangle the problems facing your leadership in a structured workshop, organising your thoughts around the issues, constraints, risks and outside pressures, so you’re ready to lead decisively. |
| I’m Your Fixer | I resolve the one-off issues that have been distracting you, freeing up the bandwidth you need to grow the business. |
How I view AI
I believe the first principles of business still apply even in the age of AI. A company is made up of its people, processes and tools. AI is another technology you and I can use to improve how your teams run. Yes, it can radically transform your company; I used agentic AI to set up my own practice in a short time, which would not have been possible just a few years ago. However, before rushing to use AI, we’ll first examine your business objectives and current ways of working. At that point, we’ll know if, and how, AI would be best used by your teams.
What I’ve done
Consumer tech
Made product launches safer and faster
I redesigned the auxiliary launch process to reroute the order flow for special launch orders, eliminating a business compliance risk and cutting lead time by 66%.
Food and beverage
Created structure in strategic prioritisation
I set up the Planning & Governance function to plan an annual roadmap of 200+ tech deployments using 50% fewer resources and 70% less cross-functional meeting time, by drafting playbooks, assigning owners and automating data collection.
Consumer tech
Made executive alignment faster
I built a semi-automated scenario-planning tool that removed manual, error-prone work and cut leadership alignment for APAC product launches from days to minutes. This tool became the foundation for a system-wide implementation.
Food and beverage
Redesigned budget management process
Budgeting for a US$30M global technology portfolio ran on manual, fragmented work. I reformed how teams planned and tracked spend, delivering a sustained 20% discretionary cost reduction.
Consumer tech
Led APAC-wide product launch
I led a product launch worth over US$600M in revenue by influencing go-to-market strategy and defining a clear action plan for 30 stakeholders across diverse teams, including Supply Planning, Logistics and Retail Operations.
Healthcare
Automated global sales reporting
I built an SAP BI data transformation to consolidate disaggregated sales reports into a common structure and automate a healthcare multinational’s global sales reporting, saving the client more than US$300K a year.